Terms of Use

This Agreement of Terms of Service (hence forth called as 'Agreement') is entered between you or the organization you represent. These terms cover all the registered Fuelware users who have created account in Fuelware software or have started using our Fuelware service ("You"), and Fuelware Cloud Technology the sole owner of Fuelware software ("We"). This Agreement governs the terms of service provided under the brand name Fuelware (hereafter referred as "Services") offered by Fuelware Cloud Technology at the website Fuelware.in. The service includes the Fuelware software, website, affiliation with third parties, customer service, fraud prevention management, promotional materials, sales materials, knowledge-based materials, or anything which is provided to the user directly or indirectly. The general user roles who can register in Fuelware are Dealers and Fuel & lube Credit Customers; Dealers can add their respective cashiers and managers to operate the Fuelware software according to their roles. Every individual who has registered in Fuelware (through website or through application) will be covered under this Terms of use. By using Fuelware services, you are explicitly agreeing to the terms of service mentioned in this Agreement below.

Trademark

Fuelware name and Fuelware logo are trademark property of Fuelware Cloud Technology. You agree to use this Trademark only after receiving explicit written permission from Fuelware Cloud Technology.

Description of Services

Fuelware Cloud Technology offers a variety of Services and Fuelware is one of its products for which we provide a dedicated website Fuelware.in. These Services may be accessed online using an Internet browser supported by these Services. These Services include Cloud based Fuel Outlet management, Credit Customer Management, Fuel Outlet Resource management, Fuel Outlet Accounting Management, Human Resource Management, Fuel Outlet Stock Management, Fraud Prevention, Report Generation etc depending on the services released and the plan taken by you. Fuelware Cloud Technology reserves the right to add or remove additional service modules in the future. You may use these services for business use only if you have subscribed to our Fuelware software product. To use these services, you need to create an account on Fuelware. You may create, edit or remove content within your account that you are authorized by us for you to use. You may use one or more of the modules offered under these Services. The terms of this Agreement will apply to any of the modules you may choose to use.

Acceptance of the Terms

You must be of legal age to accept the Terms of this agreement. You are explicitly agreeing to the terms of this Agreement once you start using the Services.

User Account

For accessing the services offered at Fuelware.in you need to be an authorized fuel outlet dealer and can sign up and create a user account. During the user sign up process, you agree to provide accurate information about yourself and your organization. We will be using your details to verify your account and establish your identity as well as send your account access credentials such as passwords. You agree to provide valid details that will help in the account verification process. Each Fuel outlet Dealer ('user') will be required to create their separate user account for using the services at Fuelware. Each Dealer account needs to subscribe to the available package which has various validity period and is subject to change from time to time. The subscriber needs to enter personal and fuel outlet details and other account related content. If you have queries while registering, please contact us at info@fuelware.in. Once account is created for Fuel Outlet on Dealer app, subsequent accounts for their employees can be created from that app only. Apart from these accounts, Credit Customer account can be created. All of these account users are collectively termed as 'Users'.

Fees and Payments

Fuelware Cloud Technology will charge you for the services provided. The pricing details of the package are mentioned in our plan screen which displays after the registration. Once you sign up for our services and choose to purchase our services, you agree to make payments electronically through the payment modes available in our software. You need to keep your plan active and will be charged as per the plan selected by you (Base, Monthly, Quarterly, Half yearly or annually). You agree to make these payments on a regular basis to keep the services active. You need to check the plans carefully, as there can be changes in the plans provided from time to time. You agree that Fuelware Cloud Technology has all the rights to discard any existing plans or change the price of the existing plan without your consent and you agree to these terms.
We may choose to give a free evaluation period (or trial package) where you can test our product. You will not be charged for the entire length of the trial period. You need to subscribe to the relevant package available in our plan to keep the services active. For any queries on fees and payments, please contact info@fuelware.in

Cancellation & Refund Policy

All subscription is final. Once subscribed to any plan, it cannot be cancelled. If you choose to cancel our services at any time, you will not be refunded the amount corresponding to time left in your package. Once you subscribe to a plan and would like to discontinue our services, you may stop recharging from the concurrent month or after your plan is over.

Schedule Maintenance

The services available at Fuelware.in will not be available between 1:00 am to 3:00 am (IST) every day for scheduled maintenance.

Acceptable Use

You agree to use the services in a fair manner for business use. You shall not transfer our services to another user or third party. You shall not resell our Services to other users without prior written permission from Fuelware Cloud Technology. You shall not provide additional services on top of our Services without prior written permission from Fuelware Cloud Technology. You shall not post links to third party website without the permission of Fuelware Cloud Technology.

Spamming and Illegal Activities

You are solely responsible for contents that you upload, create or edit in Fuelware software. You agree not to violate intellectual property rights of Fuelware Cloud Technology. You shall not use Fuelware software for unethical activities or illegally. You shall not upload or create any material that is illegal, abusive, obscene, racist, or harmful in any way to other users of Fuelware. Fuelware Cloud Technology reserves the right to terminate your account and access to our services if we believe that you are using our Fuelware software for any illegal activities.

Personal Information and Privacy

Please refer to our Privacy Policy on how we handle your personal information that you declare at Fuelware. Your user account and access credentials are private information that belongs to you. You are responsible for keeping this information private and confidential. We are not liable for any harm of monetary damage arising from theft or accidental loss of your account access information.

Beta Program

Fuelware Cloud Technology may offer certain services under a Beta Testing Programs for market trials and customer evaluation purposes. For such Beta Testing Programs, we have the sole authority to decide the nature and period of the Beta Programs. We reserve the right to convert the service under a Beta Program to a regular commercial service. If we decide not to convert the Beta program service into a regular commercial service, then you agree that we are not liable for any harm or monetary damage arising from discontinuing that service.

Account Related Communications

You will be responsible to keep track of your package expiry; Fuelware Cloud Technology will send out regular communications about your account status and the services that you may choose. However, we will not be responsible if there is lack of communication in sending remainders through our system to you or by any other means. This communication will be typically delivered through our system to your registered mobile number or email. All administrative and account related communications are compulsory, and you shall not opt-out of such communications.

Data Handling

During the course of using our Services, you may edit certain details of your outlet which we think are appropriate to be allowed to edit. Fuelware Cloud Technology recommends the fuel outlet dealers to download the possible output report through our Fuelware software which we have permitted to be downloaded. Fuelware Cloud Technology only allows the report to be downloaded by the users in specified locations of the software which user needs to download as a document through our Fuelware software. Fuelware Cloud Technology will not be responsible for the data entered by the user during his/her usage in Fuelware software. Fuelware Cloud Technology will have all the rights to delete the data from its server any time after 7 days from date of cessation of service. Fuelware Cloud Technology will give this grace period of 7 days to you to download the possible output details like reports, Invoice, receipts, and any other document possible through the Fuelware software after which it will not be responsible for your data storage. You completely agree to these terms as you start using our Fuelware software.

Copyright

You agree not to violate any copyrights in any form including plagiarism, posting other people's content without written permission from them, citations without due credit to sources, uploading documents without permission from document owners, and revealing other people’s confidential information such as passwords, personal profiles and credit card information. In case of violation of copyright, Fuelware Cloud Technology reserves the right to terminate the user account and access to Services.

Disclaimer of Warranties

You understand and agree that you are using services from Fuelware Cloud Technology at your own risk. The Services offered at Fuelware are on as-is basis. Fuelware Cloud Technology does not make any warranty that our services will be continuous or uninterrupted. Fuelware Cloud Technology disclaims warranties of any kind arising from downloading any material from Fuelware including damages to your computer or mobile phone that you use to access these Services. You agree that you understand the risk and agree that Fuelware Cloud Technology cannot be held liable for any interruption in the service in any situation.

Limitation of Liability

You agree that Fuelware Cloud Technology shall not be liable for any losses or damages related to loss of business profits, interruption of business, loss of information or any other type of direct or indirect losses arising from use of our Services. Further Fuelware Cloud Technology shall not be liable for any losses or damages arising from prolonged non-availability of our Services due to whatever reasons. In such cases, you may choose to cancel our services.

Indemnification

You agree to indemnify and hold harmless Fuelware Cloud Technology, its officers, directors, and employees, from and against any losses and damages arising out of or relating to any claims that you have used the Services in violation of another party's rights as per terms in this Agreement. We are not responsible for any harm or damages to the customers, or their businesses added by you or the customers and their businesses added by us on your approval. Any charges/case by these customers on Fuelware due to your activity/approval will be your responsibility. Fuelware is just a platform to facilitate the processes of Fuel Stations & it’s customers. You will be responsible if there are any charges from customers on Fuelware due to your activity/approval. No charges or cases can be levied on Fuelware Cloud Technologies for any damages caused due to your activity or your customer’s activity. Blacklisting feature of this application is to inform and save dealers from fraud customers. However, these customers are not identified by Fuelware. They are added on Fuelware and blacklisted by dealers themselves. Once customers are blacklisted, Fuelware just informs other dealers about it. It is Dealer’s responsibility to take proper care that only fraud customers are blacklisted. Fuelware does not take any responsibility of this action or any consequences arising from this action.

Arbitration

Any controversy arising out of terms of this Agreement shall be settled in Mumbai and in accordance arbitration rules of the Arbitration and Conciliation Act 1996. We may suspend or terminate your account due to non-payment of fees. We may also suspend or terminate your account if we believe that you have violated terms of this Agreement related to Acceptable Use, Copyright, Spamming and Illegal Activities. We may suspend or terminate accounts that have been inactive for 6 months or more.

Modification of Terms of Service

We may modify the Terms from time to time. If you do not want to accept the modified terms of service, you may choose to discontinue with our services. If you choose to continue using our services, then you are explicitly agreeing to our new, modified terms of service.